Centium eChannel System Reports
Centium eCS consists of ten most effective and useful reports, which help you to trace your mail correspondence.
- Agent Ticket History – will generate and display the evolution of ticket status and actions taken on the ticket number.
- Agent Productivity – will display the record of the agent activity base on the date and calculate the total number of time productivity.
- Agent Daily Ticket Status and Backlog – the report will display the daily ticket status with backlog information.
- Ticket Backlog – the report will generate the number of ticket have been backlogging in a day.
- Agent Evaluation Report – this report will display agent evaluation, which evaluated by the supervisor on their performance.
- Ticket Turn Around - it will generate a report based on Hour/Minute/Second time was allocated by the ticket number in a day with two format detail and summary.
- Ticket Turn Around Details - it will generate a report based on the Year/Month number of the day taken to resolved ticket with two format detail and summary.
- User Monthly Report - display information on monthly activities on leave taken and public holidays in calendar form.
- Team Report - generate details on total routed, number of email resolved and percentage base year and month by agent ID.
- Ticket Details – generate full ticket details base on date/time received, receive from, subject, and status of the ticket number.